Complaints policy

A complaint cannot be raised in the following cases:

• subjective dissatisfaction with the quality or style of the generated text
• the school or supervisor did not accept the output
• change of thesis topic after the output was generated
• factually inaccurate information in the output (the User is responsible for verification)
• the User did not read the Terms of Service before purchasing credits
• technical problems on the User's side (slow connection, incompatible browser, internet outage)

AIPráce is an assistive tool. Outputs are not guaranteed to be final academic works — see Art. 2 ToS.

A complaint may be raised in these cases:

• Technical error on the service side — a credit was deducted but the output was not delivered (generation failed with no result)
• Double payment — the amount was charged twice for a single order
• Unused credits — a refund request for credits purchased by mistake, submitted within 24 hours of purchase, provided the credits have not been partially or fully spent in the meantime

Please send complaints by email to: podpora@aiprace.sk

Deadline: within 14 days of the event that triggered the complaint.

A complaint must contain:

• the User's name and surname
• the email address used at registration
• the order number or payment identifier
• a description of the problem and the requested resolution

The operator will process the complaint no later than 30 days from receipt. The User will be notified of the outcome by email.

If the User is not satisfied with how the complaint was handled, they may contact an alternative dispute resolution body:

Slovak Trade Inspection (SOI)

Central Inspectorate

Department for International Relations and Alternative Consumer Dispute Resolution

Bajkalská 21/A, 827 99 Bratislava, Slovakia

The EU online dispute resolution platform is available at:

https://ec.europa.eu/consumers/odr