Terms of Service

1.1 These Terms of Service (hereinafter the "Terms") govern the rights and obligations between the Provider and the User arising in connection with a service agreement concluded via the website www.aiprace.tech (hereinafter the "Portal").

1.2 For the purposes of these Terms, the following terms shall have the following meanings:

• "Provider" – the company Moadlab s. r. o., registered seat Konopná ul. 3059/5, 934 01 Levice, Slovak Republic, Company ID No. (IČO): 57 704 406, Tax ID No. (DIČ): 2122899372, VAT ID (IČ DPH): SK2122899372 (registration under § 7a of Act No. 222/2004 Coll.), registered in the Commercial Register of the District Court Nitra, section: Sro, insert No. 70213/N; contact: info@aiprace.tech, alternatively moadlab@moadlab.com; the Provider is not a VAT payer;
• "User" – a natural or legal person who has concluded an Agreement with the Provider via the Portal;
• "Consumer" – a natural person acting outside the scope of their business activity, employment or profession when concluding and performing the Agreement, within the meaning of Directive 2011/83/EU of the European Parliament and of the Council (the Consumer Rights Directive) and the applicable Slovak transposition legislation;
• "Service" – the set of automated tools made available by the Provider on the Portal that assist the User in preparing outlines, structures, draft texts and other materials usable in the creation of higher-education final theses, by means of generative artificial intelligence;
• "Output" – any text, image, source reference, citation, structure or other content generated by the Service based on the User's instructions;
• "Input Materials" – any instructions, prompts, documents, files or other data the User submits or uploads to the Service;
• "Credits" – a virtual internal unit of the Portal enabling the User to use individual features of the Service; Credits are not a payment instrument and do not constitute electronic money within the meaning of Directive 2009/110/EC and the Slovak Act No. 492/2009 Coll. on Payment Services;
• "Agreement" – the contract concluded between the Provider and the User via the Portal, an integral part of which are these Terms.

1.3 The Terms are governed by the laws of the Slovak Republic, in particular:

• Act No. 40/1964 Coll., the Civil Code, as amended,
• Act No. 108/2024 Coll. on consumer protection, as amended,
• Act No. 452/2021 Coll. on electronic communications, as amended,
• Act No. 22/2004 Coll. on electronic commerce,
• Act No. 185/2015 Coll., the Copyright Act,
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
• Act No. 18/2018 Coll. on the protection of personal data,
• Regulation (EU) 2024/1689 of the European Parliament and of the Council on artificial intelligence (the "AI Act").

1.4 Upon concluding the Agreement, the User expressly confirms, by ticking the relevant checkbox during the completion of the order, that they have read these Terms, understand them and agree to them. The provisions of the Terms are an integral part of the Agreement.

2.1 The Provider is the operator of the Portal and the provider of the Service. Contact details of the Provider:

• Business name: Moadlab s. r. o.
• Registered seat: Konopná ul. 3059/5, 934 01 Levice, Slovak Republic
• Company ID No. (IČO): 57 704 406 · Tax ID No. (DIČ): 2122899372 · VAT ID: SK2122899372 (registration under § 7a of Act No. 222/2004 Coll.)
• Register: Commercial Register of the District Court Nitra, section: Sro, insert No. 70213/N
• E-mail: info@aiprace.tech, moadlab@moadlab.com
• Website: www.aiprace.tech
• Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inšpektorát SOI pre Nitriansky kraj, Staničná 9, P. O. BOX 49A, 950 50 Nitra 1, www.soi.sk

2.2 The Provider is not an educational institution, academic body, scientific publisher or authorised professional organisation. The Provider does not provide educational, consulting, advisory or other professional services, and the Service does not replace the work of an academic consultant, supervisor, thesis advisor, opponent or reviewer.

2.3 The Service is intended solely as a technical auxiliary tool serving to accelerate the administrative and text-drafting part of preparing a final thesis. A final thesis within the meaning of the relevant higher-education regulations is created, processed and submitted by the User as its author.

2.4 In accordance with Article 4 of the AI Act, the Provider ensures a sufficient level of AI literacy of its staff and contractors participating in the operation of the Service.

3.1 The Agreement between the Provider and the User is concluded at the moment, whichever occurs later, of: (a) completion of registration of the user account on the Portal and confirmation of consent to these Terms; or (b) successful payment of the price for Credits.

3.2 To create a user account (the "Account"), the User must:

• be at least 16 years of age; if the User is under 18, they must have the consent of their legal guardian in accordance with Slovak law, and the Provider is entitled to request evidence of such consent;
• provide true, complete and up-to-date identification and contact data;
• provide a functioning e-mail address and choose a secure access password (alternatively, the User may authenticate via Google OAuth or another supported identity provider);
• tick the checkbox acknowledging and agreeing to these Terms and to the Privacy Policy.

3.3 The User is responsible for the correctness and currency of the data provided in the Account. The Provider is entitled to consider the data provided by the User as true and correct.

3.4 The access credentials to the Account are confidential. The User shall protect them against misuse and shall not disclose them to third parties. The Provider shall not be liable for any use of the Account and any resulting financial transactions or generation of Outputs carried out via the User's access credentials, except where such use was enabled by the Provider's breach of its own obligations.

3.5 Each User is entitled to hold a single Account. The creation of multiple Accounts for the purpose of circumventing the limits of the Service, obtaining welcome Credits, exploiting promotional campaigns or otherwise abusing the Service is prohibited and constitutes a material breach of the Terms.

3.6 The Provider is entitled to restrict, suspend or cancel the Account if the User materially breaches these Terms, in particular the provisions of Article IX.

4.1 The Service includes, in particular, the following features, the current scope and availability of which are specified on the Portal:

• generation of outlines and structures of final theses,
• search and suggestion of academic sources,
• generation of draft text for individual chapters and subchapters,
• generation of abstracts, annotations, introductions and conclusions,
• editing, modifications, linguistic revisions and regenerations of texts,
• export of Outputs into electronic documents (free of charge).

4.2 The current scope of features, technical parameters and the manner of deducting Credits for individual features are specified on the Portal. The Provider is entitled to continuously develop, change, expand or limit the scope of the Service, in particular with regard to the evolution of AI technologies, legislative changes or operational needs.

4.3 Technological dependency on third parties. The Service is built on large language models operated by third parties, which the Provider engages as its processors to process instructions and generate Outputs. The availability, quality, speed and capacity of these models are not under the Provider's control. The Provider reserves the right to change the provider of the language model or its version at any time without prior notice. The categories of recipients are listed in the Privacy Policy and in Article XIV; the Provider will supply the full list of named processors on request at info@aiprace.tech.

4.4 AI Act – transparency (Article 50 of Regulation (EU) 2024/1689). The User is hereby expressly and unambiguously informed that:

• (a) they are interacting with an artificial intelligence system, and not with a human; this information under Article 50(1) of the AI Act is displayed to the User directly in the Service interface at the first interaction, and not only in these Terms;
• (b) all Outputs are generated by an artificial intelligence system or a combination of artificial intelligence systems;
• (c) Outputs exported from the Service are marked in a machine-readable format as artificially generated content in accordance with Article 50(2) of the AI Act; the marking is embedded in the metadata of the exported document and the User is not entitled to remove or alter it;
• (d) the User is obliged to transparently disclose this fact in their academic work in accordance with the instructions of their educational institution and with applicable codes of ethics;
• (e) the Service is not a high-risk AI system within the meaning of Article 6 of the AI Act.

4.5 Inherent limitations of generative AI. The User expressly acknowledges that generative language models, by their very nature, may produce content that:

• (a) contains factual inaccuracies, errors, outdated information or so-called "hallucinated" data (including fabricated sources, non-existent laws, incorrect statistics, incorrect dates, fabricated citations or DOIs),
• (b) contains stylistically, linguistically or methodologically inadequate formulations,
• (c) does not reflect the specific requirements of a particular educational institution, faculty or department,
• (d) may contain passages similar to content generated for other Users or to publicly available sources,
• (e) may be identified as AI-generated by AI-content detection systems.

4.6 The review, verification, modification, supplementation and finalisation of Outputs is the sole responsibility of the User.

5.1 Pricing model. The Provider offers the Service exclusively on a credit basis. The User purchases Credits on the Portal and pays for individual features of the Service with them. The Provider does not offer recurring performance or automatically renewed subscriptions; all payments are one-time and the Provider is not entitled to charge the User's payment method on a recurring basis without a new order by the User.

5.2 Purchase of Credits.

5.2.1 In a single order the User chooses any number of Credits in the range of 5 to 500 Credits. The conversion is fixed: 1 Credit = EUR 1.

5.2.2 Upon registration of the Account, the Provider credits the User with 5 Credits free of charge so that the Service can be tried out. Section 5.4.5 applies to these Credits.

5.3 Deduction of Credits. The price list published on the Portal always prevails. As at the effective date of these Terms:

• text generation: 2.5 Credits per standard page of the Output,
• source discovery: 0.25 Credit per source, with a minimum price of 7 Credits per source-discovery order,
• export of Outputs: free of charge.

The price of a chargeable feature is displayed to the User before that feature is started. The Provider is entitled to change the price list in accordance with Article XVI; such a change does not affect Credits already credited to the Account.

5.4 Nature of Credits.

5.4.1 Credits are an internal accounting unit of the Portal by means of which the use of individual features of the Service is paid for.

5.4.2 Credits are not a payment instrument within the meaning of the Slovak Act No. 492/2009 Coll. on Payment Services, are not electronic money, cannot be paid back in monetary value, transferred to another User, or exchanged for other performance outside the Service.

5.4.3 Credits are tied to a specific Account and are non-transferable.

5.4.4 Purchased Credits are valid throughout the entire existence of the User's Account and have no time limitation, unless otherwise stated on the Portal at the time of purchase.

5.4.5 The Provider reserves the right to limit the validity period of Credits granted free of charge (in particular welcome, promotional and gift Credits and rewards under Article XVII). Such period will be communicated at the time of granting.

5.4.6 Used Credits (deducted for a performed feature of the Service) are non-refundable, even in the event of the User's dissatisfaction with the Output.

6.1 The current prices of Credits are specified on the Portal in EUR. The Provider is not a VAT payer. The Provider is registered for tax under § 7a of Act No. 222/2004 Coll. on value added tax, VAT ID SK2122899372. The prices specified on the Portal are final and no VAT is added to them.

6.2 Payment is made through an authorised payment gateway (in particular Stripe or another payment service provider specified on the Portal). The Provider does not store the User's payment card data; such data is processed solely by the payment service provider in accordance with the PCI DSS standard.

6.3 Confirmation of payment and confirmation of the concluded Agreement.

6.3.1 Upon successful payment, the payment service provider (the payment gateway) sends the User a receipt confirming the payment of the price to the e-mail address entered during payment. That receipt is the confirmation of payment of the price under § 4(1)(a) of Act No. 108/2024 Coll.

6.3.2 In addition, the Provider sends the User, to the e-mail address specified in the Account, its own confirmation of the concluded Agreement on a durable medium under § 17(12)(b) of Act No. 108/2024 Coll. That confirmation is the confirmation referred to in clause 11.2(d) of these Terms.

6.3.3 The Provider is not a VAT payer, therefore no VAT is added to the price. The invoice under clause 6.3.4 is accordingly not an invoice with the particulars required under § 74 of Act No. 222/2004 Coll. on value added tax and contains no VAT.

6.3.4 Upon successful payment, the payment service provider (the payment gateway) also sends the User an invoice to the e-mail address entered during payment, in addition to the receipt under clause 6.3.1, automatically and without a separate request. A User who has not received the invoice, or who needs it sent again, may request that by e-mail at info@aiprace.tech.

6.4 The price is due immediately upon order placement. Credits are credited to the User's Account immediately after successful processing of the payment.

6.5 In the event of an unsuccessful payment or payment reversal by the User after the Credits have been credited, the Provider is entitled to suspend or cancel the Account and to enforce its claims under these Terms, in particular under Article XIII.

7.1 Availability of the Service. The Service is made available online 24 hours a day, 7 days a week, except for the time necessary for maintenance, updates or the remediation of faults. The Provider strives for maximum availability of the Service but does not guarantee any specific service level (SLA) unless expressly agreed in writing.

7.2 Retention of active data. Input Materials and Outputs are retained in the Provider's active database:

• (a) throughout the entire duration of the User's Account; and
• (b) for 30 days following the cancellation of the Account (a "grace period" for possible recovery or download).

After the expiry of this period, the data is irretrievably removed from the active database.

7.3 Back-ups. The Provider uses database hosting services of a third party (in particular Supabase Inc.). Data from the active database may be retained in a daily rotating back-up system for a further maximum of 7 days after its removal from the active database. After the expiry of this period, the data is permanently removed from the back-ups as well.

7.4 Request for immediate deletion. The User may at any time request the immediate deletion of their Input Materials and/or Outputs by sending a request to info@aiprace.tech. The Provider will delete the data from the active database without undue delay, and no later than within 30 days. Deletion from back-ups is technically limited and may take up to the expiry of the standard rotation cycle (max. 7 days).

7.5 User's obligation to back up Outputs. The User is obliged to download their Outputs in a timely manner (in particular before cancelling the Account). After expiry of the periods under Section 7.2, the Provider shall have no obligation to restore deleted Outputs or Input Materials.

7.6 Service limits. The Provider may set limits for the size and number of Input Materials, the scope of Outputs, the number of generations, the rate of API usage and similar parameters. The current limits are specified on the Portal.

7.7 Dependency on third-party AI models. Third-party providers of language models may, independently of the Provider, change usage rules, limit availability, restrict certain types of queries (e.g. safety filters) or temporarily or permanently cease to provide the models. Such changes may affect the functionality of the Service. The Provider will, to the extent possible, seek to minimise their impact, but does not bear liability for the consequences of such changes.

7.8 Notification of outages. The Provider will notify Users of long-term Service outages (lasting more than 24 hours) by e-mail or by notice on the Portal. Shorter outages are not considered a defect of the Service and the Provider is not obliged to notify them.

8.1 Authorship of Outputs. The User acknowledges that, under Slovak and EU copyright law, only a natural person may be the author of a work, and an Output generated solely by artificial intelligence without the creative contribution of a natural person may not enjoy copyright protection.

8.2 Waiver by the Provider. The Provider does not claim any copyright or licensing rights to the Outputs. To the extent that any proprietary rights to Outputs generated for the User could accrue to the Provider, the Provider hereby transfers/grants such rights to the User (to the extent that such transfer/grant is permissible under applicable law) in the form of an exclusive, unlimited, irrevocable, worldwide, royalty-free licence, without any remuneration beyond the price paid for the Service. The User may use, modify, supplement and process the Outputs without further restriction.

8.3 Input Materials. The User represents and warrants that:

• (a) they are entitled to use all Input Materials they upload or provide to the Service;
• (b) the use of the Input Materials does not infringe the rights of third parties, in particular copyright, intellectual property rights, personality rights or confidentiality obligations;
• (c) the Input Materials do not contain malicious code, unlawful content, personal data of other persons without a legal basis, or content otherwise breaching the law.

8.4 Licence to process Input Materials. By providing Input Materials to the Provider, the User grants the Provider a non-exclusive, royalty-free licence to process them to the extent necessary for the provision of the Service (i.e. transmission to AI model providers, storage, processing and generation of the Output). This licence terminates upon the deletion of the Input Materials pursuant to Article VII.

8.5 Use of data for AI model training. The Provider does not use Input Materials or Outputs of the User for training of its own AI models. When cooperating with third-party AI model providers, the Provider selects partners and contractual regimes that do not include the use of User data for training purposes. Details of processing by individual sub-processors are set out in the Privacy Policy.

8.6 Intellectual property rights in the Portal. The Portal, its content (design, texts, graphics, user interface), trademarks, logos, the brands "AIPráce" and "moadlab", and all software, are protected by the intellectual property rights of the Provider or of third parties. The User is not entitled to copy, modify, reverse engineer, decompile or otherwise interfere with their functionality beyond the ordinary use of the Service under these Terms.

9.1 The User as the sole author of the final thesis.

9.1.1 The User is the sole author and submitter of their final thesis. The Provider is not a co-author, ghost-writer, consultant or subject-matter guarantor. The User is obliged to critically evaluate and verify Outputs, to supplement them with their own creative work and methodological effort, and to transform them into an original authorial work meeting the criteria of originality.

9.1.2 The use of the Service must be transparently disclosed to the educational institution in accordance with its guidelines, code of ethics and current rules on the use of generative AI in the creation of final theses.

9.1.3 Slovak, Czech and other European higher-education institutions have their own rules on the use of AI in the creation of final theses, which may differ across faculties, departments and supervisors, and which may change over time. The User is obliged to familiarise themselves with such rules in advance and comply with them. The Provider does not in any way guarantee that the use of the Service is permitted at the User's specific educational institution, faculty or department.

9.1.4 Plagiarism check and AI detection. The User is obliged to verify the compatibility of the Output with the control mechanisms of their educational institution, in particular with CRZP (Slovakia), Theses.cz (Czech Republic), Turnitin, iThenticate and similar plagiarism-check systems, and with AI-content detection systems (in particular GPTZero, Originality.ai, Turnitin AI Detection and others). The Provider expressly does not guarantee that the Output will pass any particular plagiarism detector or AI-content detector and shall not be liable if the Output is identified as AI-generated or as non-original.

9.2 Verification of content. The User is obliged to verify and critically review the Outputs before using them, in particular:

• (a) the factual correctness of information (data, statistics, definitions, dates);
• (b) the existence and correctness of cited sources (bibliographic references, DOIs, URLs, page numbers, years of publication, authors, publishers);
• (c) the existence and correctness of cited legislation (legal provisions, sections, articles, wording of laws);
• (d) the subject-matter correctness in the relevant scientific field;
• (e) the methodological correctness and consistency (in particular the alignment of methods declared in the methodology with methods actually applied in the analytical part);
• (f) the formal and linguistic correctness (grammar, stylistics, terminology, typography);
• (g) the compliance with formatting requirements of the specific educational institution (in particular the citation style – ISO 690, Harvard, APA and others – and the formal requirements).

9.3 Prohibited use of the Service. The User shall not use the Service in a manner that:

• (a) contravenes the laws of the Slovak Republic, the European Union or international law;
• (b) contravenes these Terms or the usage rules of third parties (in particular AI model providers);
• (c) aims at creating content that is unlawful, fraudulent, offensive, discriminatory, obscene, promotes hatred or infringes the rights of third parties;
• (d) aims at creating false documents, identities, academic titles or diplomas;
• (e) aims at compromising the security of the Portal, attempts unauthorised access, transmission of malicious code, DDoS attacks, scraping or other forms of abuse;
• (f) attempts to circumvent the safety or content filters of the AI models used (so-called prompt injection, jailbreaking);
• (g) involves uploading personal data of third parties without a legal basis under the GDPR;
• (h) serves the resale or distribution of the Outputs to third parties as their own work.

9.4 Commercial use. The Outputs are intended for the personal academic use of the User. Systematic commercial exploitation of the Service (e.g. operating one's own service on the basis of Outputs, repeated generation of Outputs for sale to third parties) is not permitted without a separate written agreement with the Provider.

9.5 Consequences of breach. In the event of breach of any obligation under this Article, the Provider is entitled, with immediate effect, to suspend or cancel the User's Account and withdraw from the Agreement under Article XIII, and the User shall not be entitled to a refund of the price paid or to any compensation in the form of Credits.

10.1 Nature of provision of the Service. The Service is provided as an automated technical tool "as is" and "as available". To the maximum extent permitted by the laws of the Slovak Republic, the Provider does not provide any express or implied warranties beyond those arising from mandatory provisions of consumer protection legislation.

10.2 Disclaimer of liability for content of Outputs. The Provider expressly disclaims liability for:

10.2.1 the professional, factual, methodological and linguistic correctness of the Outputs, including any hallucinations, fabricated data, incorrect statistics, non-existent sources, fabricated laws, incorrect dates and other errors of generative artificial intelligence;

10.2.2 the originality and uniqueness of the Outputs; the Provider does not guarantee that the Outputs are free of similarity to any existing text, or that they will pass CRZP, Theses.cz, Turnitin or any other system of originality control at a specific educational institution;

10.2.3 the identification of the Output as AI-generated content; the Provider does not guarantee that the Output will not be identified by an AI-content detector as synthetic content;

10.2.4 the academic success, the result of the defence or the grading of the User's final thesis;

10.2.5 the consequences of using the Output by an educational institution, including, without limitation: non-admission to defence, non-recognition of the work, disciplinary sanctions, expulsion from studies, revocation of degree or any other academic or legal sanctions;

10.2.6 the compliance of Outputs with the formatting and content requirements of the specific educational institution, which may differ and change outside the Provider's control;

10.2.7 the User's relationship with any third party (in particular a supervisor, opponent, study department or employer), including disputes over authorship or the User's fulfilment of contractual obligations;

10.2.8 any decisions of the User taken on the basis of the Outputs in legal, financial, medical, ethical or any other field; the Outputs do not constitute legal, financial, medical, psychological or any other professional advice;

10.2.9 loss of the User's data resulting from a technical failure, third-party cyberattack or another event, unless such event was caused by the Provider intentionally or through gross negligence;

10.2.10 events of force majeure, including interruptions in electricity supply, internet connectivity, outages of AI model providers, hosting services, payment services, cyberattacks, epidemics, pandemics and other events outside the Provider's control.

10.3 Limitation of liability cap. To the maximum extent permitted by law, the Provider's total cumulative liability for any harm or damage arising in connection with the Agreement and the Service is limited to the amount of the price the User has actually paid to the Provider for the Service during the 12 months preceding the accrual of the claim.

10.4 The limitation under Section 10.3 does not apply to:

• (a) harm caused by the Provider's intentional conduct or gross negligence;
• (b) personal injury and damage to health;
• (c) claims of a Consumer that cannot, pursuant to mandatory provisions of consumer protection law, be contractually excluded or limited.

10.5 Exclusion of indirect damages. To the maximum extent permitted by law, the Provider shall not be liable for indirect damages, lost profit, loss of business opportunities, loss of reputation, loss of data or any consequential damage.

10.6 User's duty to mitigate damage. The User shall reasonably take measures to prevent damage, in particular by regularly backing up Outputs, thoroughly verifying them before use, and notifying the Provider of any identified defects without undue delay.

11.1 Consumer's right of withdrawal from a distance contract. Pursuant to § 19(1) in conjunction with § 20(1)(a) of Act No. 108/2024 Coll. (transposing Directive 2011/83/EU), the Consumer has the right to withdraw from a distance Agreement without stating a reason within 14 days of its conclusion. The model withdrawal form under Annex 2 to Act No. 108/2024 Coll. forms Annex 1 to these Terms at the end of this document, and the Consumer also receives it in the e-mail confirming the Agreement under clause 11.2.

11.2 Loss of the right of withdrawal for digital content. Credits constitute digital content supplied otherwise than on a tangible medium. In accordance with § 19(1)(m) of Act No. 108/2024 Coll., which transposes Article 16(m) of Directive 2011/83/EU, the Consumer loses the right of withdrawal where the following conditions are cumulatively met:

• (a) the supply of the digital content has begun, the crediting of Credits to the Consumer's Account being deemed the start of supply,
• (b) the Consumer gave express prior consent to the supply beginning before expiry of the withdrawal period,
• (c) the Consumer declared that they had been duly informed that by giving that consent they lose the right of withdrawal once supply begins, and
• (d) the Provider delivered to the Consumer a confirmation of the concluded Agreement on a durable medium under § 17(12)(b) of Act No. 108/2024 Coll.

The information under § 17(10)(a), the declaration under (b) and the consent under (c) are given by the Consumer by ticking a dedicated box when completing the Credit order on the Portal, before payment is made. The Provider keeps a record of that act and sends confirmation of it to the Consumer by e-mail together with the confirmation of the concluded Agreement under clause 6.3.2 and the withdrawal information.

11.3 No-refund policy. In view of:

• (a) the digital and intangible nature of the Service;
• (b) the fact that the Provider pays third-party AI model providers the actual computing costs immediately upon each generation, regardless of the User's satisfaction with the Output; and
• (c) the fact that purchased Credits are made available in the User's Account immediately,

the Provider does not provide monetary refunds of prices paid for:

• (i) purchased Credits after they have been credited to the Account;
• (ii) used Credits (for individual Service features performed – generation, modifications, regenerations).

11.4 Compensation in the form of Credits. Notwithstanding Section 11.3, the Provider may, at its discretion, grant the User compensation in the form of Credits, in particular in the following cases:

• (a) a demonstrated technical fault on the Provider's side that prevented the completion of a generation and that led to the deduction of Credits;
• (b) a demonstrated Service outage to an extent preventing reasonable use of the Service;
• (c) other cases where the Provider deems it appropriate to maintain a good relationship with the User.

Compensation in the form of Credits is not legally enforceable and its granting is at the sole discretion of the Provider. Compensation in the form of Credits does not give rise to any right to monetary payment and is subject to all the rules of Article V.

11.5 Consumer's statutory rights. The provisions of this Article shall not affect the Consumer's statutory rights in cases where mandatory provisions of law grant the Consumer the right to a refund of monetary performance (in particular in the event of a material breach of the Agreement by the Provider that cannot be remedied by Credit compensation, or in cases where mandatory provisions of law exclude the applicability of Section 11.2).

12.1 Defect of the Service. A defect of the Service means demonstrable technical non-functionality of the Service caused by the Provider, which for a prolonged period prevents the reasonable use of the Service.

12.2 What is not considered a defect. The following shall not be considered a defect, in particular:

• (a) the User's subjective dissatisfaction with the quality, style or content of the Output;
• (b) a hallucination of the AI model or any other inaccuracy of the Output, which is an inherent characteristic of generative AI;
• (c) a temporary outage or change of the services of the AI model provider;
• (d) a change in the quality of the Outputs resulting from an update of the AI model;
• (e) a short-term unavailability of the Service up to 24 hours;
• (f) incompatibility of the Output with the requirements of a specific educational institution;
• (g) the fact that the Output has been flagged as similar to another text by a plagiarism detector or identified as AI-generated by an AI-content detector.

12.3 Filing of a complaint. The User is entitled to file a complaint without undue delay after discovering the defect, by e-mail to info@aiprace.tech. In the complaint, the User shall:

• (a) identify their Account (e-mail, order ID);
• (b) describe the defect in detail, including the time of its detection;
• (c) enclose supporting documentation (screenshots, logs, description of steps to reproduce the defect).

12.4 Handling of the complaint. The Provider will confirm receipt of the complaint without undue delay and will resolve it within a period of no more than 30 days from its filing. The User will be informed of the outcome by e-mail.

12.5 Manner of resolution. In the case of a justified complaint, the Provider will remedy the defect in particular in one of the following ways:

• (a) repairing/repeating the affected Service feature;
• (b) refunding the spent Credits to the User's Account;
• (c) crediting compensation Credits to the User's Account.

In accordance with Article XI, the Provider primarily resolves justified complaints by returning or granting compensation Credits, not by monetary refund.

12.6 Alternative Dispute Resolution (ADR). A Consumer has the right to approach the Provider with a request for redress if dissatisfied with the way a complaint has been resolved or if they believe the Provider has breached their rights. If the Provider responds in the negative or fails to respond within 30 days, the Consumer has the right to submit a motion for initiation of alternative dispute resolution pursuant to Act No. 391/2015 Coll. The competent ADR body is in particular:

Slovak Trade Inspection (Slovenská obchodná inšpekcia – SOI)

Central Inspectorate of SOI

P. O. Box 29, Bajkalská 21/A, 827 99 Bratislava 27

www.soi.sk

The list of alternative dispute resolution bodies is maintained by the Ministry of Economy of the Slovak Republic and is available at www.mhsr.sk. The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025; for cross-border disputes the list of competent bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

13.1 Duration. The Agreement for the purchase of Credits is concluded for the time necessary for the respective performance. After the Credits have been credited to the User's Account, the Account remains active until its cancellation by the User or the Provider.

13.2 Termination by the User. The User may at any time cancel their Account by sending a request to info@aiprace.tech or through the Account settings (where such functionality is available). The cancellation of the Account does not give rise to a right to a refund of the price paid for unused Credits.

13.3 Termination by the Provider. The Provider is entitled to withdraw from the Agreement and cancel the Account with immediate effect if the User:

• (a) materially breaches these Terms, in particular the provisions of Article IX;
• (b) has provided false or misleading data upon registration;
• (c) has abused the Service, welcome or promotional campaigns (e.g. by multiple registrations);
• (d) has attempted to gain unauthorised access to the Service outside its ordinary use.

13.4 Consequences of material breach. In the event of termination of the Agreement by the Provider due to a material breach of obligations by the User, the User shall not be entitled to a refund of any part of the price paid or to any compensation in the form of Credits. The Provider concurrently reserves the right to compensation for damages arising from the breach.

13.5 Consequences of termination of the Agreement.

• (a) Access to the Service will be suspended or cancelled for the User.
• (b) The User shall timely download their Input Materials and Outputs.
• (c) After the periods under Article VII have elapsed, the User's data is deleted.
• (d) Provisions that by their nature survive the termination of the Agreement (in particular the limitations of liability, intellectual property protections, no-refund policy, choice of law and jurisdiction) shall remain in force.

14.1 The Provider processes the User's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.

14.2 Detailed information on the scope, purposes, legal bases, recipients, transfers to third countries, retention periods and the rights of the data subject is set out in a separate document "Privacy Policy", available on the Portal at www.aiprace.tech/legal/gdpr.

14.3 Recipients and transfers to third countries. The User acknowledges that Input Materials and Outputs may, in the course of the provision of the Service, be made available to the Provider's processors. These are the following categories of recipients:

• providers of large language models and of academic source-discovery tools,
• providers of hosting, database and operating infrastructure of the Portal,
• the payment service provider,
• the transactional e-mail provider,
• providers of error monitoring and traffic analytics.

The Provider will supply the full list of named processors on request at info@aiprace.tech. The infrastructure of some recipients is located in third countries outside the EU/EEA, in particular in the United States of America. In such a case the transfer relies on a European Commission adequacy decision where the recipient is certified under the relevant framework, and in all other cases on the European Commission's Standard Contractual Clauses supplemented by additional technical and organisational measures. Details are set out in the Privacy Policy.

14.4 No uploading of third-party personal data. The User undertakes not to upload to the Service the personal data of third parties (e.g. survey respondents, interview respondents, team members) without an appropriate legal basis under the GDPR. The User is solely responsible for any breach of this obligation.

14.5 Cookies. The Portal uses cookies and similar technologies. Detailed information is set out in a separate document "Cookie Policy", available on the Portal at www.aiprace.tech/legal/cookies.

15.1 Primary communication channel. The primary communication channel between the Provider and the User is e-mail. Notices, confirmations of payment and of the concluded Agreement, information on changes to the Terms and complaints will be sent to the User's e-mail address specified in the Account.

15.2 Currency of the e-mail. The User is obliged to keep their e-mail address in the Account up to date. An e-mail sent by the Provider to the address specified in the Account shall be deemed delivered on the day of dispatch; unsuccessful delivery to an outdated e-mail address shall be to the detriment of the User.

15.3 Contacting the Provider. The User may contact the Provider via the e-mail address info@aiprace.tech or the contact form on the Portal.

16.1 Changes to the Terms. The Provider is entitled to amend these Terms to a reasonable extent, in particular due to:

• (a) changes in applicable legislation;
• (b) changes in the offering and functionalities of the Service;
• (c) changes of partners and third-party providers;
• (d) operational and security reasons.

16.2 Notification of changes. The Provider will notify Users of changes to the Terms by e-mail or by notice in the Account at least 15 days before the effective date of the new version. In the case of changes to pricing conditions or other material rights of a Consumer, the notice will be sent at least 30 days in advance.

16.3 Disagreement with changes. If the User disagrees with a change to the Terms, they have the right to terminate the Agreement by delivering a notice to the Provider's contact e-mail before the effective date of the new version. Continued use of the Service after the effective date of the new version shall be deemed consent to the new version of the Terms.

16.4 Assignment. The Provider is entitled to assign its rights and obligations under the Agreement to a third party, in particular in the event of a sale of the business, merger, de-merger, transfer of part of the business or transfer of the Portal. The User is not entitled to assign their rights and obligations without the prior written consent of the Provider.

16.5 Severability. If any provision of these Terms becomes invalid, ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely approximates the purpose of the invalid provision and is in compliance with the law.

16.6 Governing law and jurisdiction. The Agreement and the Terms are governed by the laws of the Slovak Republic. The general courts of the Slovak Republic shall have jurisdiction to resolve disputes arising from the Agreement. This provision does not affect the Consumer's rights arising from mandatory provisions of the law of their country of habitual residence.

16.7 Language of the Agreement. The Agreement is concluded in the Slovak language. The Terms may also be available in other languages (in particular Czech and English); in the event of discrepancies between language versions, the Slovak version shall prevail.

16.8 Archiving. The concluded Agreement and the Terms are archived by the Provider in electronic form in accordance with applicable regulations. The User receives a copy of the Terms in the version valid at the time of conclusion via the confirmation e-mail after the conclusion of the Agreement; the current version is always available on the Portal.

17.1 Nature of the programme. The Provider operates a voluntary referral programme. Every User has a personal referral code available in their Account which they may share with other people. Participation in the programme is free of charge and voluntary.

17.2 Rewards. For a person who registers using the User's referral code, the referring User receives:

• 5 Credits after the referred person completes registration and confirms their e-mail address,
• 10 % of the number of Credits purchased by the referred person, again credited in the form of Credits; the result is rounded to whole Credits and a single reward for a single purchase is capped at 50 Credits.

Rewards are credited exclusively in the form of Credits.

17.3 Prohibited conduct. Within the programme it is prohibited, in particular:

• to refer oneself or to use one's own code,
• to create multiple Accounts or to use the data of third parties in order to obtain rewards,
• to distribute the code in an automated, bulk or deceptive manner, in particular through unsolicited messages, fake reviews and misleading claims about the Service.

17.4 Consequences of abuse. In the event of a breach of Section 17.3 the Provider is entitled not to credit the reward, to withdraw rewards already credited from the Account, and to cancel the Account in accordance with Article XIII.

17.5 Reversal of a reward. If the referred person's purchase is refunded, cancelled or charged back, the Provider will deduct the corresponding reward from the referring User's Account. If the Account does not hold enough Credits, the available balance is deducted and the Provider is entitled to deduct the remainder from rewards credited in the future.

17.6 Nature of the rewards. Rewards have no monetary value, cannot be paid out, transferred to another User or exchanged for other performance. Participation in the programme creates neither an employment relationship nor a commercial agency or brokerage relationship between the Provider and the User; the User is not entitled to act on behalf of the Provider or to enter into any arrangements in the Provider's name. In all other respects, the rules for Credits under Article V apply to the rewards.

17.7 Change and termination of the programme. The Provider is entitled to change the rules of the programme or to terminate it upon notice given at least 15 days in advance in accordance with Article XVI. Rewards already credited to the Account remain unaffected.

These Terms come into effect on 18 September 2026 and supersede all previous versions of the Terms.

Moadlab s. r. o.

Konopná ul. 3059/5, 934 01 Levice, Slovak Republic

Company ID No. (IČO): 57 704 406 · Tax ID No. (DIČ): 2122899372 · VAT ID: SK2122899372 (§ 7a of Act No. 222/2004 Coll.)

Registered in the Commercial Register of the District Court Nitra, section: Sro, insert No. 70213/N

Contact: info@aiprace.tech · moadlab@moadlab.com

www.aiprace.tech

Complete and return this form only if you wish to withdraw from the Agreement. The form follows the model set out in Annex 2 to Act No. 108/2024 Coll.

To: Moadlab s. r. o., Konopná ul. 3059/5, 934 01 Levice, Slovak Republic, e-mail: info@aiprace.tech

I hereby give notice that I withdraw from the contract for the supply of digital content (Credits on the aiprace.tech portal).

• Date of order: ...........................
• Order number or payment identifier: ...........................
• Name of the consumer: ...........................
• Address of the consumer: ...........................
• Signature of the consumer (only if this form is submitted on paper): ...........................
• Date: ...........................

Use of this form is not mandatory. Any unequivocal statement sent by e-mail to info@aiprace.tech or by post to the Provider's registered address above is sufficient to withdraw. The Consumer also receives the same form in the e-mail confirming the Agreement under clause 6.3.2. The lapse of the right of withdrawal in respect of digital content is governed by clause 11.2 of these Terms.